Initial Contact Service
Initial Contact Service
Our Initial Contact Service acts as the first point of contact for individuals enquiring about access to our services and works with referral agencies to ensure that clients access the most appropriate service.
- Manages enquiries at our drop in services and telephone, email and web enquiries.
- Makes initial assessments in regard to client needs.
- Provides initial advice and support on housing and related issues.
- Ensures that clients access the most appropriate specialist services at Fusion Housing.
- Signposts and refers clients to relevant external services.
- Manages our Food Bank – see below for more information.
Our flexible approach means that we can assist you in the way that is most suitable for you.
Face to Face Contact
We recognise you may want a more personal approach and a chance to speak to someone face to face so you can do this through our drop in services where the team are happy to welcome you, assess your needs and make sure you are seen as soon as possible. At busy periods we may not be able to see you that day. In these cases an alternative appointment may be booked ensuring you see a worker to assist you at the earliest opportunity. We may also feel that the best way to assist you is via a face to face meeting particularly where there are complex issues or legal documents that need to be seen.
Our initial contact drop in service is available at our Dewsbury and Huddersfield Offices 10am to 3pm on Monday, Tuesday, Thursday and Friday.
If you do not have access to a phone or you’re unable to attend at one of our offices then you can contact us via email. The team will ensure that your inquiry is collected and directed to the appropriate service. If your issues can not be dealt with immediately then you will be contacted via email within 5 working days to update you on next steps. If necessary a telephone discussion or face to face appointment may be arranged for a convenient time.
If you have a basic housing question or a major housing problem you can access Fusion Housing by telephone (see details on our Contact Us page). You will receive initial guidance and signposting from our experienced team and if your problem is complex and needs specialist attention then they will progress your case to our experts.
If your issues can not be dealt with immediately then you will be guaranteed a call back within 5 working days to discuss and advise you on your issue. If necessary a follow up face to face appointment can be arranged for a time that you can attend.
If you have completed an enquiry form at the bottom of one of our webpages this will be directed to the appropriate service to respond. If your issues can not be dealt with immediately then you will be contacted via email within 5 working days to update you on next steps. If necessary a telephone discussion or face to face appointment may be arranged for a convenient time.
Access to IT
With benefits, housing applications and job searches moving increasingly to online only services, Fusion Housing has taken action to ensure that its clients can gain access to computers in our offices.
If you are working with our support workers, advisers, or learning and employment staff you can make the most of our IT facilities. All of our interview rooms are equipped with computers.
Difficulties speaking English?
We promote full access to all members of the community and we have staff who can communicate in Urdu, Pahari, Punjabi, Gujarati and we are able to arrange interpretation services for many other languages if you have no English speaking support available to you.
If you are hard of hearing we can also arrange sign language interpreters if needed.
Fusion Food Bank – Dewsbury
A Food Bank is a place where food is donated and distributed to those who need it. They are often set up in places like community centres and churches. The rising cost of living, combined with wage freezes and job losses, means that many people in Britain are now living below the poverty line increasing the need for food banks. If you can no longer afford the food you need to live at a healthy standard you can turn to your local food bank for help.
How do I get help from Fusion Food Bank?
Our Food Bank is run from our office in Dewsbury and only takes referrals via Kirklees Council’s Local Welfare Provision and helps people in the Dewsbury area.
You can contact the Local Welfare Provision (LWP) if you need help in a crisis by calling 01484 414782. Lines are open from 10am to 5pm Monday to Friday.
If you are already working with another service at Fusion Housing they can assist you in contacting the Local Welfare Provision Service.
If you working with another agency they can assist you in contacting the Local Welfare Provision Service.